Glossary
Restaurant terms, explained simply
Plain-language meanings of the words restaurant owners in India hear every day, from KOT and KDS to food cost, GST and FSSAI.
Kitchen and orders
What is a KOT? (Kitchen order ticket)
A kitchen order ticket: the slip or screen that tells the kitchen what to cook.
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What is a KDS? (Kitchen display system)
A kitchen display: a screen in the kitchen that shows orders instead of paper slips.
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What is a running order?
A table order that is still open, with dishes added before the final bill.
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What is a menu modifier? (Add-ons and options)
An option on a dish, like spice level or extra cheese, free or at a price.
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What is a thermal printer? (Bill and KOT printer)
The small printer that prints bills and KOTs on heat-sensitive paper, without ink.
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Billing and payments
What is a POS system? (Point of sale)
The software you use to take orders, print bills and record every sale.
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GST on restaurant bills: what owners should know
How GST shows on a restaurant bill, and what to set up in your billing software.
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UPI payments for restaurants
How customers pay by UPI, and how to record it on the bill.
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Online and dine-in ordering
What is QR ordering? How table QR menus work
Guests scan a QR on the table, see your menu on their phone and order.
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What is direct ordering?
Customers order from your own link or QR, not through a delivery app.
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What is delivery app commission? How to work it out
What food delivery apps take from each order, and how to work it out.
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What is table management?
Keeping track of tables, areas, who is seated and which orders are open.
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Numbers that matter
What is food cost percentage? Formula and example
How much of each sale goes on ingredients, and how to work it out.
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What is average order value (AOV)?
The average amount per bill, and simple ways to raise it.
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What is table turnover rate?
How many times a table is used in a meal service.
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What are covers in a restaurant?
The number of guests served, the way restaurants count footfall.
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What is menu engineering? The four types of dishes
Sorting dishes by how well they sell and how much they earn.
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Running a restaurant
What is a cloud kitchen? (Delivery-only kitchen)
A delivery-only kitchen with no seating for guests.
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What is a QSR? (Quick service restaurant)
A quick service restaurant: counter orders, a small menu and fast service.
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What is inventory management for restaurants?
Tracking what stock you have, what you used and what to buy.
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What is recipe management?
Linking each dish to the ingredients it uses, so you know what it costs.
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What is an FSSAI licence for restaurants?
The food-safety registration every food business in India must hold.
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See these words in action
KOTs, a kitchen display, QR ordering and GST bills in one app. 30-day free trial.