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Service charge & tips

Service charge the right way

Switch on a service charge at the rate you choose. The cashier adds or removes it on each bill, GST is worked out correctly, and tips stay the guest's own choice.

  • Service charge off by default, you choose the rate
  • Cashier can add or remove it on a bill
  • GST is charged on it; tips are never taxed
  • Every add and remove is logged with who did it
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Service charge & tips
VoluntaryChoose which order types get it and whether new dine-in bills start with it.
Quick tipsTip buttons such as 5%, 10% and 15% of the food and drink total.
Right on the taxService charge is part of the bill value, so GST applies. A tip is not.
A reportSee service charge and tips collected, and who removed it from a bill.
Voluntary

Choose which order types get it and whether new dine-in bills start with it.

Quick tips

Tip buttons such as 5%, 10% and 15% of the food and drink total.

Right on the tax

Service charge is part of the bill value, so GST applies. A tip is not.

A report

See service charge and tips collected, and who removed it from a bill.

The basics

Why make it removable?

A service charge a guest cannot refuse can be challenged. Making it a choice the cashier can remove keeps you on the safe side, and the log shows it was handled properly.

How it works

  1. 1 Open Service charge settings

    Switch it on and set the rate.

  2. 2 Choose order types

    Dine in, pick up, delivery.

  3. 3 Bill as usual

    Add or remove it on the bill, and add a tip.

  4. 4 Check the report

    Totals and the log of removals.

Common questions

Is a tip taxed?

No. A tip is the guest's own choice and is never taxed.

Works well with

POS billingDine in, pick up, delivery, reservation and quotation from one screen. GST billingGST on every bill, GST reports and your GST number on the invoice. Void, refund & split paymentCancel a bill with a reason, refund a customer, and take one bill in two or more payment modes.

See service charge & tips on your own menu

Book a free 30-minute demo with our team.

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